Last updated: July 7, 2025
Your privacy is important to us. This privacy policy explains how DhubSME Technologies ("DhubSME," "we," "us," or "our") collects, uses, processes, and protects your personal information when you use our platform and services. This policy applies to all users of DhubSME.com, regardless of location.
Account Information: Name, email, profile picture, and registration details
Business Information: Business name, type, location, and operational details
Product Data: Information about products, services, inventory, and pricing
Employee Data: Names, roles, and performance metrics
Financial Information: Sales data, expenses, revenue (payment cards processed by third parties)
Communication Data: Messages, support requests, and feedback
Usage Data: Platform interactions, features used, time spent, navigation patterns
Device Information: IP address, browser type, operating system, device identifiers
Location Data: General location based on IP address (no precise GPS)
Cookies: Information collected through cookies, web beacons, and similar technologies
Service Provision: Provide, maintain, and improve our platform
Account Management: Create accounts, authenticate users, provide support
Business Analytics: Generate insights, reports, and analytics
Payment Processing: Process subscriptions and manage billing
Communication: Respond to inquiries and send service updates
Legal Compliance: Comply with applicable laws and regulations
Security: Protect against fraud, abuse, and security threats
Product Development: Improve features using aggregated, anonymized data
Contract Performance: To provide subscribed services
Legitimate Interests: Service improvement, security, business operations
Consent: Where you've explicitly agreed to specific processing
Legal Obligation: To comply with applicable laws
We may share your information in these circumstances:
Service Providers: Trusted third-party vendors (hosting, payments, analytics)
Business Transfers: Mergers, acquisitions, or asset sales (with notice)
Legal Requirements: When required by law or to protect rights/safety
Consent: With your explicit permission for specific purposes
We do not sell your personal information to third parties.
International Data Transfers: Your information may be transferred internationally. We ensure appropriate safeguards including Standard Contractual Clauses or other legally recognized mechanisms.
We retain your information as long as necessary to:
• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain legitimate business records
When you delete your account, we delete or anonymize your personal information, except where retention is required by law.
Depending on your location, you may have these rights:
Access: Request information about data we hold
Correction: Request correction of inaccurate information
Deletion: Request deletion (subject to legal requirements)
Portability: Request data in structured format
Restriction: Request processing limitations
Objection: Object to processing based on legitimate interests
Withdraw Consent: Withdraw consent where applicable
Opt-out: Opt out of marketing communications
To exercise these rights, contact us using the information below.
We implement comprehensive security measures:
Encryption: SSL/TLS in transit, industry-standard at rest
Access Controls: Strict limits on information access
Regular Audits: Security assessments and updates
Employee Training: Data protection and security practices
Incident Response: Procedures for security incident handling
However, no system is completely secure, and we cannot guarantee absolute security.
• Maintain login sessions and preferences
• Analyze platform usage and performance
• Improve user experience and functionality
• Provide security features and prevent fraud
Control cookie settings through your browser. Disabling may affect functionality.
Our services are not intended for individuals under 18. We don't knowingly collect information from children under 18. If we become aware of such collection, we will delete it promptly.
Third-Party Services: Our platform may link to third-party websites or integrate with third-party services. This policy doesn't apply to such third parties. Please review their privacy policies.
Changes to This Policy: We may update this policy periodically. Material changes will be posted with an updated "Last updated" date. Continued use constitutes acceptance.
You have additional rights including lodging complaints with your local data protection authority.
You have the right to know what personal information we collect, use, and share. Right to opt out of sales (we don't sell data).
Questions about this privacy policy or wish to exercise your rights? Contact us:
For privacy-related requests, please allow up to 30 days for a complete response.